B1 / EO Redundancy Payment Service Technical Support Officer

BSD is an operational delivery directorate, covering some 300 staff, providing high volume, often transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service, delivering economic confidence through:

• Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
• Making statutory redundancy payments to employees of insolvent companies.
• Managing the Debt Relief Order process and administering the online bankruptcy application process and Breathing Space process.
• Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications.
• Providing a first point of contact for all insolvency service enquiries.
• Processing distributions to creditors from PPI compensation payments.
• Providing estate accounting and other business services to the Agency.
The Redundancy Payments Service (RPS) deals with 60,000 to 100,000 applications from people in financial distress each year. RPS pays out around £250-£450m annually to employees of insolvent companies who would otherwise be left without redundancy pay and other associated payments. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women's Network Group. We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career! We currently have three C2 teams each performing bespoke but integrated functions within RPS operational activity. These roles sit within the Tribunal and Triage Teams within RPS and cover a range of specialist areas include the initial assessment of RPS cases to identify and prevent fraud, Employment Tribunal work, complaint investigation and drafting responses and assessment of director claims.,
• Supporting the operational delivery of a challenging ministerial target to make RPS payments in an average of 14 calendar days.
• Technical responsibility for complex casework, including making initial assessments on cases and claims to identify and combat fraud.
• Driving high quality customer service, investigation and resolution of complaints and prevention of unnecessary Employment Tribunal claims.
• Effective communicator both orally and in writing where you may be required to write or contribute to official correspondence. There will be a requirement to present to internal and external stakeholders and a longer term development opportunity to represent the RPS at Employment Tribunal hearings.
• You will be responsible for upskilling colleagues, ensuring process notes and guidance are maintained for your work area and providing support to team leaders across the wider team.
• You will contribute to the work of the wider RPS Technical Support Officers, engaging in RPS wide initiatives.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.