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Barista / General Assistant

Baxterstorey, Norwich

Barista / General Assistant

Salary not available. View on company website.

Baxterstorey, Norwich

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 599f3aa94b9b4a57b078a1d8a3c9a05b

Full Job Description

  • Delight our customers by greeting them in a friendly and professional manner
  • Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
  • Share the story of our menu, and provide recommendations to customers and be aware allergen procedures
  • The pride in your workspace, maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
  • Follow all health and safety and food safety guidelines and procedures
  • Monitor stock levels and restock supplies as needed
  • Use till systems for taking payments and customer orders
  • Provide exceptional customer service and resolve any customer issues or complaints
  • Be a part of the team assisting on other tasks as needed

    Friendly, outgoing personality; a people person.
  • Great work ethic and an even greater smile.
  • Good listening & verbal communication skills
  • Passion for delivering outstanding customer service
  • Perpetuates company philosophy and culture
  • Works according to the BaxterStorey core values
  • Have a contagious passion for coffee, tea and customer service
  • You draw satisfaction from working within a collaborative and inclusive team environment
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Previous experience in a similar role, especially in the food service industry, is often a plus
  • Some knowledge of food safety and sanitation practices
  • Works according to the BaxterStorey core values
    • Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

    We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'., We only select the best of everything - ingredients, equipment, and most importantly people. Nobody at BaxterStorey just 'falls' into hospitality. They're passionate about what they do. We revolt against the beige, bland and boring. We want people who want to challenge the norm and make a difference to want to work with us. That means we are on the top of our game. We Empower Champions The old age, 'a happy team is a productive team' has never rung truer. True happiness means career empowerment, flexibility and genuine prospects through structured, creative training, that's exactly what we offer. Making our teams happy is top of our agenda. We ask our teams to Fuel Their Individuality, when you are yourself, you will be at your best. We Are Conscientious Protectors Our belief in the power of food goes way beyond delighting diners. We never stop looking for ways to improve our communities and drive change for the good of the planet and we ask all our team members to support this ethos too. From helping disadvantaged young people into the industry to sourcing the finest ingredients with the lowest carbon footprint, we're always thinking up new ways - big, small but always bold - to make a difference beyond the plate and being a part of BaxterStorey means that you will support us in making a difference. You Can Grow With Us Not only will you have the opportunity to better yourself here, you'll be given every encouragement to do so. And because we're growing all the time, there is no limit to what you can achieve. We don't just attract the best people in the industry, we create them., Our values are what we stand up to. They are what make us BaxterStorey, they focus our behaviours on taking action. At BaxterStorey we are: ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people. CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.

  • 28 Days holiday including bank holidays, Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks' enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
    • Do you speak the language of coffee with passion, love and energy? Do you deliver joy and exemplary service with every cup? We believe that every interaction is an opportunity to create a lasting impression, and we're looking for a Barista / General assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. At BaxterStorey, we believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

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