Business Analyst - Technology Projects

The Business Analyst role is an integral part of the Risk & Broking Technology Team, the team have a wide portfolio of projects with the aim to deliver key business outcomes including enabling growth, moving into new markets and improving the quality of service provided to customers across the whole of Risk & Broking (R&B). A Business Analyst is required to work with a variety of business stakeholders across R&B, to translate their business needs into actionable technology requirements. The role will need you to integrate your customer service, technical knowledge, reasoning skills, and business expertise to support the business by helping to identify business benefits, define requirements for systems projects, and ensure business solutions. The Role

• The Business Analyst sits within Risk & Broking Technology and responsibilities include -
• Facilitate requirements gathering and define functional and non-functional business requirements
• Translate business requirements into User Stories, providing acceptance criteria, technical and functional specifications, and other project artifacts, as needed, to engage technical staff and partners in solution development and quality assurance
• Document agreed prioritisation of work items in DevOps, ensuring content and information is kept up to date and organised appropriately
• Work with vendor(s) and/or development teams to plan and deliver new requirements
• The review and improvement of core business processes and procedures
• The development of process documentation for both current and future desired processes
• The provision of business process skills to the business units in order to help enable readiness for new business processes and systems
• Support the business through the change life cycle, both BAU and as we transform our servicing technology platforms
• The interrogation of databases to extract data, conduct evaluation and provide recommendations
• Support the Business with system and process related queries providing solutions where possible
• Gathering input about what features / functionality should be produced, and understanding the relative value of that functionality
• Effectively communicate strategy, technology roadmaps, options and trade-offs of technical solutions, and project progress and risks to project stakeholders
• Collaborate with the development team to plan and execute the work
  
  Prior experience in supporting existing systems and implementing and rolling out new systems
• Able to collect data, analyse business problems, make recommendations/proposals & resolve complex problems
• Prior experience working in a technology function and using agile delivery practices as part of a team
• Proficient in data analysis to identify root causes of problems and to propose appropriate solutions
• Actively promotes ideas, proposals, and influences strategy with excellent presentation of plans, reports and proposals for business stakeholder consumption
• Should be Delivery focused, Highly articulate and able to communicate and influence with confidence and credibility at all levels
• Excellent interpersonal skills, including listening, verbal, and written communication with the ability to communicate effectively with all levels of the Company
• Ability to participate on multi-disciplinary work teams to achieve successful execution of initiatives
• Ability to set priorities, develop a work schedule, monitor progress towards goals and report status. Ability to manage multiple priorities with stakeholder groups and adapt to changing circumstances
• Proficient in MS office including SharePoint, PowerPoint creation and good knowledge of excel functions to understand and synthesise data
Experience: Preferable
• Knowledge of General Insurance (London Market / Lloyd's and Industry) products and services
• Technical skills with Excel, VBA, XML may be beneficial
• Basic / intermediate level understanding and experience of working with relational databases and SQL in order to query and study data
  
  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.