Business Intelligence Analyst

Reporting into the Senior BI Analyst the Business Intelligence Analyst will be part of the Customer BI team who are responsible for delivering insight and analysis to assist in the development of and implementation of improvement projects that would particularly benefit customer experience and drive operational efficiency. The team works on driving insight across all multiple areas of the business including: Customer Operations, Product and Commercial, and works in close collaboration with these teams. What you'll do

• Measure and analyse historical Flutter UK&I data and report on trends.
• Conduct research and analysis into the primary drivers of customer experience and product performance.
• Build and maintain reports/dashboards for various teams within the department, using a variety of BI tools.
• Assisting the team with completing ad-hoc insights requests from the business.
• The nature of this role requires frequent engagement with various teams across the business, good communication, influencing and analytical thinking are important to success in this role.
• Utilising web analytics data to identify customer problems or areas of improvement, to help shape how the customer interacts with our products.
• Measuring return on investment/Impacts on changes made, turning the results into management information consumable by senior management (including Executive committee level).
• Become a subject matter authority within the business on our products and the key customer journeys within said products.
  
  1-2 years Data Analysis and insight experience an advantage.
• Formalised training or demonstrable experience in SQL is important.
• Experience in Business Intelligence or Management Intelligence important.
• Experience using Python or R is an advantage.
• Experience working with Google Analytics or other web analytics platforms a distinct advantage.
  
  £1,000 learning fund
• £250 well-being fund
• Twice-yearly bonus (with part of it guaranteed!)
• Unlimited Holiday
• Pension contribution scheme
• Private healthcare
• Flexible ways of working - home or office, it's your choice!
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year
About Flutter UK & Ireland Extraordinary starts here. Flutter UK & Ireland unites a dozen brands, hundreds of teams and thousands of colleagues who create trusted entertainment for millions of customers every week. With the likes of Paddy Power, Betfair and Sky Betting & Gaming in the fold, we're the largest division of global entertainment giant Flutter and boast some of the most popular apps and games in UK and Ireland markets. At Flutter UK&I, we can guarantee you that no two days will ever be the same - and you'll have the chance to make a difference to your career, the industry, and your amazing colleagues. What we'll offer you
• £1,000 learning fund
• Uncapped leave
• Twice-yearly bonus (with part of it guaranteed!)
• Pension contribution scheme
• Private healthcare
• Flexible ways of working - home or office, it's your choice!
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year