Business Support Officer

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., We are seeking an enthusiastic, motivated and hard-working team member to join our Business Operations Team within Innovation, Research and Life Science Strategy (IRLSS).
The postholder will provide an effective and efficient business support service to our Accelerated Access Collaborative Team and will be an active part of our Business Operation Team.
You will be expected to carry out duties in such a way to make a direct and positive contribution to the organisation of work and to assist the team to maximise the most effective use of their time.
This is a busy and varied role where no two days are the same. You will get immense job satisfaction with opportunities for continuing development, training and career progression.
Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP or Wellington House, London SE1 8UG., + Assist in managing queries received in the shared mailbox, redirecting and ensuring the issue of timely responses and developing a set of frequently asked questions and answers.
+ Assist the planning and organisation of business support, including scheduling and supporting meetings, action taking, creating agendas & presentations, circulating and overseeing the completion of actions and updating central logs with progress status.
+ Supporting programme reporting including managing the completion of, and consolidating, team updates, managing information returns and undertaking analysis to meet reporting update requests.
+ Supporting the management and engagement of events (virtual & face-to-face).
+ Supporting the management of programme materials including ensuring effective records management, uploading materials to online sharing platforms and maintenance of these materials/platforms, registration of new users to sharing platforms, effective maintenance and updating of collaboration network areas.
+ Sourcing of goods and services required by the team including through Purchase Order and invoice processing in accordance with NHS England Standing Financial Instructions.
+ Working collaboratively with peers to provide an effective support function.
+ Provide Business Support within our Private Office function
+ Travel & accommodation bookings
+ Participate in and, where appropriate, lead on discrete projects.
+ Supporting effective communication & stakeholder management., The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, operational services, and initiatives.
Planning & Organising:
+ Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate.
+ Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes.
+ Daily planning of shared inbox ensuring requests are filtered and prioritised
+ Support the management of activities, gathering information, updating documentation and undertaking enquiries as necessary for the activities lead.
+ Support team members in the Private Office to understand their individual priorities and work requirements.
Service Improvement
+ Assist with the setting up and management of effective business processes to facilitate the smooth running of the private office.
+ Develop and implement robust work processes, Standard Operating Procedures (SOPs) and systems to ensure timely delivery against deadlines.
+ Support the team on the timely capture of lessons learnt.
+ Contribute to effective information management within the team.
+ Flexible approach to work in line with the needs of the business.
Analysis and Judgement
+ Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
+ Handle significant quantities of confidential and sensitive information on behalf of the Senior Managers, always ensuring the appropriate degree of confidentially and discretion is adopted at all times.
+ Work with all team members in the collection and analysis of information for performance reporting on relevant team projects.
Communication
+ Ensure appropriate and timely responses to all relevant correspondence.
+ Draft routine responses and ensure that all correspondence is accurate and delivered in a timely manner.
+ Act as a key member of the team to support effective communication and stakeholder management both internally and externally.
+ Operate in a highly political and sensitive environment.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England