Call Centre Administrator

A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.

Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.

Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.

We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.

Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work a variety of shifts on a rota which covers days, nights, weekends and bank holidays., We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.

Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work on a shift rota which covers days, nights, weekends and bank holidays.

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
1. Outstanding Patient Care

1. Brilliant Place to work

1. Leaders in Children's Health

We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.