Call Centre Agents - Inbound

Hours - 37.5 hours per week (This is done on a rotational basis 5 out of 7 days) Must be able to commit to flexible hours and some weekends Role and Responsibility

• To answer inbound telephone calls from customers across multiple campaigns
• To handle and resolve customer queries
• Using client systems and web based systems to handle customer calls.
• Booking Customers in for campaigns on client systems
• Ability to work in a team environment - ensure all calls are answered in a timely manner.
• Keep an accurate record of all customer details and other data.
• Ad-hoc Administration - handle and respond to emails where required.
  
  Previous call centre experience is essential for this position
• Ability to work in a fast-paced environment
• Strong communication skills and the ability to provide excellent customer service to all clients
• Ability to work towards and exceed all KPIs set
• Flexibility with the different shift patterns as per business requirements
  
  Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.