Call Handler - Single Point of Access

In this customer-facing role, you will be responsible for collecting patient information with care and compassion, ensuring all interactions are handled effectively, efficiently and in a way that preserves dignity and confidentiality. Referrals are received through telephone calls or electronic referral. Call Handlers will gather information, input referrals onto the electronic care records, using SystmOne and provide other administrative support, such as scanning documents, taking messages and signposting enquiries.

This service operates from 07:30am - 20:00pm, 7 days a week, inc bank holidays. Call handlers work across 5 shifts during the week and two shifts on a weekend (Enhancements paid for weekend working).

This is an excellent opportunity to join the NHS, supporting its essential services while enjoying the benefits available to NHS staff. If you'd like to learn more about the role, please feel free to contact us for an informal chat!, To work in the Single Point of Access team within Community Services, ensuring the effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes.

To ensure all calls are managed in a calm and professional manner, treating everyone with dignity and respect.

To promote and enhance the Single Point of Access service at all times in accordance with policies and procedures, promoting good relations with the public, patients, referrers and other health professionals through effective communication skills.

Provide a comprehensive, efficient, effective and responsive enquiry service to all service users. Ensure that all contacts are handled in an appropriate way and demonstrate excellent customer service. Resolve enquiries to achieve an appropriate outcome.

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.