Channel Partner Portal Manager

Working as part of Channel Management support team ensuring Channel Partners can access Malvern Panalytical systems data via the Channel partner portal Main purpose of role is to manage Channel Partner access to and appropriate licensing for the portal. Track & develop metrics on Portal usage, lead to opportunity tracking and order placement. Generate reports and carry out analysis on individual Channel Partner performance for Channel Partner Managers in order to support sales and growth targets. What you will bring to the role:

• Monthly review of Channel Partner Salesforce Partner & community Licences - manage usage, cost and allocate licenses in line with business need ( in consultation with Channel Partner Managers )
• Monthly review of Channel Partner user activity - develop metrics for measuring "good " - and advise Channel Partners Managers of those top and bottom performing Channel Partners. KPIs are sales leads & qualification, opportunity generation, sales forecasts, systems and spares orders and RFAs
• Awareness of internal activity of Channel Partner Managers
• Create, edit and remove users
• Reset passwords
• Grant permissions
• Set custom links
• Delegate user administration tasks to other users ( holiday cover )
• Management and reporting of demonstration stock availability, co-ordindate with production or service for systems upkeep, in order to maintain fleet of system and maximise availability.
• Provide general support to Commercial Management team (distributor manager, sales specialist)
  
  Skills & Experience
• High attention to detail
• Flexibility and speed of response
• Experience with Sales Force is advantageous
• Administrative, organisational skills, managing hundreds of user licenses and access to systems.
• General PC skills (Word, Outlook, Excel) are fundamental along with the ability to show autonomy and initiative
  
  Malvern Panalytical is a global leader in the analytics of material and life sciences.
We unleash the power of small things to make big things happen for our customers. Our vision is to make the world cleaner, healthier, and more productive. We partner with our customers to make their solutions possible through the power of precision measurements, our expertise, trusted data, and insights. Our people are partners in discovery. We collaborate with our customers and with each other to discover new possibilities and achieve breakthroughs. Our culture is a healthy, high- performance culture shaped by our values: Own it, Aim High and Be True. We're committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. With over 2300 employees across the globe, we are part of Spectris plc, the world-leading precision measurement group. Malvern Panalytical. We're BIG on small Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.


• Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place
• Be a key member of our team in our amazing Malvern offices, with a hybrid working model
• Access to an onsite restaurant
• Gym discounts
• Volunteering days and much more