Children's Nurse Trainer Administration Assistant

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., The post holder will be required to provide comprehensive and pro-active administrative support to the Children's Nurse - Training Service based at Norwich Community Hospital., + The role will involve the coordination and booking of training sessions and home visits/appointments
+ Dealing with telephone queries from both families and professionals
+ Contacting families to obtain further information around referrals
+ The role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team
+ To support the delivery of a high quality, safe and compassionate healthcare service, An exciting opportunity has arisen for a Children's Nurse Trainer - Administration Assistant within the Children's Community Nursing Team. The role is a 12 month fixed term post working closely to support the Children's Nurse Trainer.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded this title.
We aim to attract a diverse, talented and committed workforce, who are caring and compassionate and would love to hear from candidates who have a passion for working with Children and Young People.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html, + Photocopying, scanning, emailing, distributing, electronic filing and organising letters, care plans reports and other documents
+ Opening, date-stamping, sorting and distributing incoming post, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner
+ Researching appropriate websites, downloading, and circulating documents, as requested
+ Identify and report areas within working processes and procedures that could improve service delivery
+ To liaise with health professionals and families to obtain information to support triage of referrals and to employ effective waiting list management and appointment booking
+ Actioning tasks and sending out appointment information, either by email, letter or through telephone contact with the referrer
+ Arranging and coordinating the booking of training appointments, and home visits
+ Inputting onto various databases and systems, e.g., SystmOne, within the required timescales and deadlines
+ Arranging interpreters and obtaining translated reports and letters for families
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

Successful applicant will be able to independently manage, undertake and prioritise a variety of administrative and other general office duties within a busy office environment.