Claims Adjuster - US Casualty Purpose of the Role Duties and Accountabilities Skills, Knowledge and Experience AEGIS Values

We are currently seeking a Claims Adjuster to join our well-established and market-leading Claims team, responsible for handling claims (US Casualty) working alongside our Senior Claims Adjusters. This position is ideal for someone who is enthusiastic and enjoys problem-solving, seeking a new challenge within a dynamic, high-performing Syndicate.,

• Handle claims, ranging in complexity, within a pre-determined authority level in accordance with AEGIS London's Claims commitment, philosophy and procedures
• Adherence to internal and external standards for claims handling and customer service, for example through meeting SLAs and ensuring systems, e.g. ECF and DOCOsoft, are kept updated
• Ensure our Underwriters and other internal stakeholders are kept informed of valuable claims information and/or issues and the subsequent impact on underwriting and policy interpretation
• Develop and maintain positive relationships with external clients, brokers and third party experts
• Regularly communicate with the wider Claims team and update on any relevant claims movements, issues and trends
• Provide general support to the wider team, such as ad hoc tasks or projects as they arise, We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.
We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information. We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals. We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers' experience with us. We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.


• Have a demonstrable claims background in US Casualty and technically sound claims knowledge
• Have a good working knowledge of London Market claims systems (e.g. ECF)
• Be confident when liaising with internal and external stakeholders and clients
• Have good written and verbal communication and a keen eye for detail and accuracy
• Enjoy problem solving, and be able to adapt to meet changing priorities and deadlines
• Be able to work both collaboratively as part of a team and autonomously when required
• Be proficient in Word/Excel and similar applications
• Be part ACII qualified or working towards ACII (desirable but not essential)
  
  As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential