Cleaning Contract Manager

The core job purpose is to lead, manage, and be accountable for the operational performance of multiple contracts in Commercial Cleaning. This includes strategic development, improvement, and business growth.,

• Implement and manage a robust health & safety culture in full compliance with company policies and legislation.
• Ensure adherence to Wealden's community and environmental goals.
Strategy and Growth
• Develop and manage a robust strategy and annual plan for contracts to meet business targets and growth aspirations.
• Implement rigorous processes for contract performance and utilize appropriate KPIs for decision making and improvements.
• Maximize opportunities for contract growth and resource efficiency.
Customers Advocacy & Innovation
• Represent and promote the 'Wealden Way' to customers, stakeholders, and the public.
• Foster strong relationships with customers, partners, and stakeholders to anticipate and meet their needs.
• Lead customer service excellence and a continuous improvement culture.
Leadership & Employee Engagement
• Provide leadership and management to ensure understanding and adoption of strategy and plans by employees.
• Recruit, motivate, and develop a team aligned with Wealden Services' goals and aspirations.
• Ensure the contract is optimally structured and operated following best practices.
High Performance
• Ensure effective financial management to achieve profit and cash targets.
  
  Strong Leadership and People Management Skills
• Excellent Stakeholder Management Skills
• Commercially & Financially Astute
• Open-Minded & Results-Oriented
Job Dimensions Full profit and loss & operational responsibility for business stream Knowledge, Skills and Experience Typical Career History Extensive experience in the Commercial Cleaning industry, Management and Commercial Cleaning qualifications (BICS), H&S IOSH, NEBOSH certified Knowledge & Experience
• Multi-disciplined contract environment
• Local government and private contracting and tendering
• Analytical and data-driven
• People management skills
• Customer focus
• IT Literate - Microsoft - software scheduling tools