Client Support specialist

As a Client Support Specialist you will manage first-line client queries post-onboarding, ensuring prompt and high-quality customer service. You will also enhance support processes and act as a liaison across departments to resolve client issues effectively., As a Client Support specialist, you will be the subject matter expert in the Customer Operations department, with a focus on delivering excellent customer service. Concentrating on training and upskilling the Customer Champions to provide high resolution of queries at the first point of contact, you will also ensure that product knowledge is up to date an available to the teams. A key part of this role will be to triage tickets from the business relating to the client queries and ensure that they are resolved or escalated within the agreed timeframes and up to quality standards. Updates and alerts will need to be raised with senior management alongside preparing regular reports on client support SLA's for both internal teams and clients., We do this by providing market leading employee benefits and straightforward insurance plans focused on improving employee health, wellbeing and engagement to create a happier, healthier and a more productive workforce. Alongside this we offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice while ensuring that our offerings across the Group are fair, reasonable and accessible to all reaches of society. To find out more about the amazing products we offer and a little more about us take a look at our careers page - https://www.personalgroupcareers.com/ Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

• Experience in a client-facing role within a technology or software setting.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple clients and projects effectively in a fast-paced environment.
• Analytical mindset with a history of enhancing customer satisfaction and success.
• Ability to work both independently and collaboratively
• Organised, detail-oriented, and able to manage priorities under pressure.
• Excellent written and verbal communication skills.
• Customer-focused with a proactive approach to exceeding expectations.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!


• Hybrid working between home and office (3 days in office 2 working from home)
• 25 days annual leave with option to purchase additional holiday days
• Private medical insurance
• Employer contributory pension
• Discounted gym memberships
• Free travel insurance for you and your family
• Life assurance - 4 x salary
• Practical Health Plan
• Salary sacrifice options include big technology purchase discounts, retail discounts platform, car lease schemes, share ownership plan and more