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Clinic Receptionist

Alder Hey Children's Nhs Foundation Trust, Liverpool

Clinic Receptionist

Salary not available. View on company website.

Alder Hey Children's Nhs Foundation Trust, Liverpool

  • Part time
  • Permanent
  • Onsite working

Posted today, 13 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 17c7661ece4e446ba076b2bdc200493b

Full Job Description

  • To work a weekly service based on 3 days with a flexible working approach if cover is needed.
  • Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the Alder Care (Expanse) system.
  • Record "Walk in" patients as required ensuring all documentation is complete.
  • Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria.
  • Ensure that DNAs are recorded and actioned accurately and promptly.
  • To assist the Assistant Service Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
  • Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
  • Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Assistant Service Manager if necessary.
  • Liaise with Assistant Service Manager to ensure that they are aware of any potential problems.
  • Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.

    We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly department.
    • Working 24 hours (3 days per week) on the basis to cover A/L with other staff. The duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.

    An opportunity has arisen within the Medical Division of Alder Hey Children's Hospital for a clinic receptionist who will be based at Alder Hey Childrens hospital. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team.

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