Clinical Operations Manager for HIU and Norwich Matrons

An exciting opportunity has arisen for a highly motivated, enthusiastic experienced registered nurse to join Norwich Place as a Clinical Operations Manager supporting both the High Intensity User Service and Norwich Community Matron team.

Both teams work with service users to promote self-management of chronic long-term conditions while managing any acute episodes to ensure the patient receives the Right Treatment in the Right place.

You will work out of several NCHC locations in Norwich and some travel across the County would be expected as part of your staff support provision.

Main duties of the job

To provide clear operational leadership and line management to staff working in Community teams within your portfolio.

Alongside the leadership of both teams, the successful candidate will be expected actively look for, and progress, opportunities to improve and develop both services, working with our system partners to support patient autonomy.

The post holder will ensure NCHC's annual priorities, goals and behaviours are embedded within the team and place, contributing to staff wellbeing, and working alongside our key partners and stakeholders to ensure patients receive a seamless and integrated service.

High Intensity User Service (HIU)

The HIU service aims to work with the most vulnerable clients across the health and care system. We identify frequent users of unscheduled care and using a client centred, coaching model, work holistically with service users to set goals and identify practical support to empower positive behavioural change.

Norwich Community Matrons

The team provide advanced case management and clinical nursing care to patients with long term conditions who are often high intensity users of both primary and secondary care. You will work closely with PCN and NCHC community team colleagues to assess and provide advanced level interventions for patients with long term conditions.

Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018.