Collections Officer

To collect all debt owed to the Trust that is assigned to the post holder, this will include debt owed by NHS bodies, Local Authorities, Private & Overseas Patients
You will help resolve disputes & escalate queries where appropriate, + Contact customers to secure payment and maintain accurate records of activities.
+ To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
+ To plan and organise workloads to ensure an effective AR service is maintained
+ To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
+ Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
+ Maintain records of payments receipts and debt collection activities.
+ Carry out month-end duties as required, to support the month end close.
+ To help with Agreement of Balances exercise where required and as detailed by management
+ Provide support to the Collections Manager and deputise as required
+ Contribute to AR's system review and analysis.
+ The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
+ The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines., + To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
+ To plan and organise workloads to ensure an effective AR service is maintained
+ To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
+ Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
+ Maintain records of payments receipts and debt collection activities.
+ Carry out month-end duties as required, to support the month end close.
+ To help with Agreement of Balances exercise where required and as detailed by management
+ Provide support to the Collections Manager and deputise as required
+ Contribute to AR's system review and analysis.
+ The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
+ The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.

+ Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
+ If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
+ In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
+ During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
+ Employment at the Trust is offered subject to successful completion of a six month probationary period.