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Communications Executive

Hastings Group, Leicester

Communications Executive

Salary not available. View on company website.

Hastings Group, Leicester

  • Full time
  • Temporary
  • Onsite working

Posted today, 22 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 32dbc3a45d6642bb994a37048b750343

Full Job Description

  • The key word with this role is collaboration. You'll work with cross-functional teams, including Claims' Subject Matter Experts (SMEs), Compliance, Legal, Copy, User Testing and customer service representatives, to gather information (customer pain points, complaints, web site search terms, identified improvements) and document communication requirements needed.
  • This collaboration will also lead you to work with the relevant Claims Process leads to review an As-Is and To-Be process map.
  • In the process we are looking to uncover the answers to the following questions: why, what, how, when and to whom our communications are/should be generated (to), to create a great Hastings Direct customer experience as well as good customer outcomes.
  • You will also look to identify opportunities for communication improvements and develop strategies to streamline transactional communication workflows
  • We'd also ask you to stay updated on industry trends, regulations, and best practices related to transactional communications and implement them within the organisation.
  • This role is currently for a 12 month Fixed Term Contract. There is the potential for this to be extended, dependent on company requirements.

    For this role, we are really looking for someone with existing knowledge of Claims Insurance processes and terminology.
  • A large part of this role is simplifying and streamlining claims language and jargon to enable effective and accurate communication with our customers.
  • Excellent written and verbal communication skills are also very much engrained in the day to day of this role.
  • As a result we would also like to see a track record of strong organisational and time management skills.
  • Some experience in creating clear, concise and logical communications in written form, laying out content into a templated structure wouldn't go amiss - we will however, provide additional Figma training.

    We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
    • We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

    Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

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