Community Alarms Officer

We are looking for enthusiastic individuals who possesses a good working knowledge of the Community Alarm service including assessing and installing telecare equipment to individuals within their own homes. You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic. You will be required to:

• Plan the diary to ensure all assessments are completed as scheduled. Undertake the installation, demonstration, and programming of a range of alarm and Telecare equipment.
• Operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
• Identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues e.g. emergency, medical, social, housing, telecare, and care.
• Provide a consistent, courteous and professional service offering information advice and support when dealing with customers, colleagues, councillors and contractors, taking necessary action to conclude the enquiry.
• Receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc. and action as appropriate.
• Provide an out of hours answering and filtering service for the Authorities' repairs and other services, deciding priority order and communicating with trades operatives, contractors and standby supervisors where appropriate.
• Undertake safety checks on the vehicle used in the course of these duties.
• Provide emergency first aid and lifting and handling as required (training provided).
Qualification requirement:
• Literacy Level 2 qualification as a minimum or equivalent.
Hours 35 Hours per week