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Complaints Advisor

Kent County Council, Maidstone

Complaints Advisor

£37188

Kent County Council, Maidstone

  • Full time
  • Permanent
  • Remote working

Posted 4 days ago, 17 Dec | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 0ff7369211a9440193b295dc6e4ddcad

Full Job Description

We are seeking a part time Complaints Advisor to join the small team working across the County managing complaints and enquiries for Adult Social Care. This is an exciting opportunity for someone to be part of a busy team full of variety and challenges. The role is for 22 hours and the flexible working pattern can be discussed at interview.

The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within the statutory timescales.

We are looking for someone with excellent interpersonal and communication skills to liaise with managers and complainants to ensure responses meet the required standards. You will ensure that the procedure is appropriately followed, and that an understanding and empathetic approach is adopted. The successful candidate will also possess good grammar and literacy skills, as well as a good understanding of IT systems like Word and Excel and the ability to navigate databases.

This is an opportunity to ensure feedback from the public helps to shape how we deliver services., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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