Consumer Duty Oversight Manager

We have an excellent opportunity for the Consumer Duty Oversight Manager to join our friendly and supportive Compliance department in our central Bristol offices. The successful candidate will have responsibility for overseeing regulatory compliance of the business's Consumer Duty obligations. Reporting to the Chief Compliance Officer, you'll look to ensure the Consumer Duty retains a high profile throughout the company and that related initiatives maintain appropriate visibility and momentum. This is a varied role, and you'll assist the first line of defence in understanding and implementing the operational impacts that Consumer Duty has on its operations and management information. In addition, you will also be involved in ensuring appropriate management information is obtained to evidence that good outcomes are being achieved for the customer and assist in the production of the annual report for the Board of Directors. As part of Senior Leadership Team, this is a fantastic opportunity to contribute to the development of ARAG UK's Strategy and support the communication of the strategy to the wider business, ensuring that regulatory expectations are understood and met. In addition, key responsibilities will include:

• Engage with appropriate SMFS and Heads of first line functions to advise and assist with their Consumer Duty obligations.
• Attend the Consumer Duty Outcome Review Forums and advise in respect of outcome data and monitoring
• Advise in respect of the production of MI produced by Consumer Duty Outcome Review Forums to evidence Consumer Duty compliance
• Assist Committee Chairs with management of Consumer Duty Oversight Committee
• Facilitate cross-functional co-operation and engagement on all aspects of customer outcome monitoring and improvement actions through attendance at the Consumer Duty Outcome Review Forums and Consumer Duty Working Groups
• Act as the focal point for information and enquiries in respect of Consumer Duty obligations and activity
• Engage with the Consumer Duty Champion as appropriate to inform them as to the compliance with the Consumer Duty in the business.
• Oversee the completion of action plans in respect of Consumer Duty compliance.
• Monitor the management of Vulnerable Customers to ensure their outcomes are no different to the general customer population and that appropriate adaptions are in place to safeguard good outcomes
  
  We are keen to hear from candidates with proven experience within the Compliance industry at management level. You will have demonstrable knowledge of the FCA and PRA regulatory matters, as well as knowledge and awareness of Consumer Duty requirements. It is essential that you have proven experience managing stakeholders at senior level (including Board and CEO).
In addition, the ideal candidate will be able to demonstrate:
• Relevant compliance qualifications or equivalent industry experience (desirable)
• Excellent verbal and written communication skills, with ability to interact professionally with a diverse group of executives, managers, and subject matter experts to improve the relationship and reputation of ARAG Compliance within the business.
• Encourage teamwork and demonstrate excellent interpersonal skills both inside and outside the department.
  
  ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.
Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas. We have always been aware that it's the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we're committed to creating a great place to work for our employees. We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career. By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do. If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package, including:
• 26 days holiday with the option to buy up to a further 5 days
• Private Medical Insurance
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Salary sacrifice benefits including cycle scheme and season ticket loans
• A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips