Contact Centre Advisor

We are looking for a Contact Centre Advisor to join our Customer Services team. As a Contact Centre Advisor it's pivotal in providing a consistent, high-quality service to both internal and external customers within a call centre environment, with an aim for call resolution on initial contact. As well as this, the role helps to support the planning team by accurate use of the scheduling system and other related software, aiding in the seamless and efficient running of operatives' diaries.

Can demonstrate use of Information Technology to a high level of competence, such as Microsoft Office or equivalent, and has good knowledge of information database systems and applications.
Is experienced, passionate and willing to promote an excellent customer-focused service. This will be achieved whilst responding effectively and sensitively to the needs of the customer, showing patience, understanding and respect at all times.
Has a proven ability to work independently, within a team, and to work flexible hours to meet the needs of the service.
Has an awareness and understanding of the General Data Protection Regulations and the implications for the department.
Can work within corporate policies and an understanding and commitment to Equal Opportunities and Anti Discriminatory practice.
About Plymouth Community Homes, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons