Customer Account Manager

Foster the relationship with allocated customers to support delivery of business objectives and continuous improvement in customer satisfaction. Manage the process so that customers are recognised as partners in the development and delivery of the routes and Network Rails strategic goals.About the role (External) Every day will be different, but you can expect to be involved in the following activities: 1. Support the Customer Relationship Executive in the development of customer engagement strategies including informing, consulting & involving customers where relevant and evaluating the effectiveness of these strategies. 2. Lead the proactive management of the delivery of customer requirements. 3. Assist the route executive to effectively consult and engage customers on relevant projects. 4. Act as the initial point of contact within the company for the customer's business liaison issues; take responsibility for internal information regarding the customer, their business requirements and issues. 5. Advise senior management of issues and/or risks to customer relationships as soon as they arise so risks can be managed effectively. 6. Work with cross-route and cross-functional teams within Network Rail to improve customer service and deliver customer aspirations. 7. Provide both detailed information and reports as and when required and monthly updates / status reports to senior management. 8. Champion the customer's cause within the company to derive and maintain customer satisfaction.

· Commercially astute, persuasive, and customer focused · Experience of account management · Good knowledge/understanding of the railway industry · Experience in negotiating & influencing skills · Able to effectively communicate to all levels inside and outside the business · Team player · Results orientated We would also like but it isn't crucial to have/to be: · Wide understanding of industry structure · Educated to degree level · Experience of dealing with large complex industrial client portfolios · able to demonstrate significant commercial success · Financial awareness, Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision

We're proud to be recognised as one of the Times Top 50 Employers for Gender Equity for the fourth year running. Find out more from our people here. Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our vision is to put passengers first. We exist to get people and goods where they need to be, on time, every time and support our country's economic prosperity. We are truly ambitious to deliver a safe, resilient and reliable service for our passengers, freight users and stakeholders. For us, ‘Diversity' means recognising differences between people while valuing the contribution they make. ‘Inclusion' means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking. We value the commitments you may have outside of work and will consider flexible and hybrid working applications. If we can make it work – we will! Please click here for more information. To find out more about us - Take a look here! Our Route North West route runs from Cheshire in the south to Merseyside, Greater Manchester, Lancashire, and Cumbria in the North, with the two Northern Powerhouse cities of Liverpool and Manchester on the route, as well as the tourist destinations of Blackpool and the Lake District. Major stations across the route include Crewe, Liverpool Lime Street, Manchester Victoria and Manchester Piccadilly. The North West route is part of the North West and Central region. We're a very busy region, with 1.3 million passengers travelling on our rails every weekday, and 700,000 tonnes of freight moved a week. With 571 stations in the North West & Central region, we make up a quarter of Britain's railway system.

· Salary: Starting at £46,701 and increasing to £52,539 per annum

• Pro-rata annual leave entitlement (28 days)
• My benefits – our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• 75% discount on leisure travel
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community
Want to find out about what fantastic benefits we offer? Find out here Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.