Customer Business Manager

Leading this team involves a blend of strategic planning and relationship management. You'll start by connecting with your team of account managers, reviewing their progress on building those crucial multifunctional relationships with buyers, marketing, e-commerce teams, and beauty advisors at key retail partners.

A deep dive into customer insights and retail performance data will inform the commercial plans you're developing to align with the retailer's growth targets and L'Oréal Luxe's overall strategy.

You will also be expected to analyze P&Ls, identifying opportunities to maximize profitability and mitigate risks, while also ensuring your team maintains accurate sales forecasts. You'll then synthesize these insights and performance data into reports for the CBD, crafting compelling narratives that demonstrate the effectiveness of your customer-centric strategies.

You'll also represent L'Oréal Luxe in daily interactions with retailers, leading key negotiations and contributing your expertise to the Commercial Leadership Team, shaping the overarching commercial strategy.

It's a dynamic role requiring a balance of analytical thinking, strong communication, and leadership skills.

WHO YOU ARE

The ideal candidate for this role will be a commercially astute and highly motivated leader with a proven track record in sales and negotiation, particularly within the consumer goods industry.

You will possess a deep understanding of brand management, both online and offline, leveraging this expertise to drive favourable outcomes in negotiations. Your experience is marked by demonstrably successful and innovative on and offline marketing initiatives. Financially savvy, you can grasp the intricacies of customer P&Ls and can identify commercial advantages.

You stay abreast of market trends, consumer behaviour, and competitive dynamics and are a natural leader, adept at motivating and inspiring teams while fostering proactive collaboration across the organization.

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

In the L'Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!