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Customer Care Representative

Lineage Logistics Holding LLC, Heywood, Rochdale

Customer Care Representative

£25194

Lineage Logistics Holding LLC, Heywood, Rochdale

  • Full time
  • Permanent
  • Onsite working

Posted today, 31 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 2ef1bb0ac3884a5a98e57b5e2a78648d

Full Job Description

  • Point of contact for customer related issues via Email and Telephone.
  • Resolve Customer Queries.
  • Ensure all customer specific tasks are completed on time.
  • Data Entry of transport jobs as and when required.
  • A full understanding of Delivery procedures and workflows.
  • Help drivers over the phone and take necessary action to resolve any issues reported.
  • Report any rejections, shortages and discrepancies via the GRRS system, ensuring adequate details are entered to allow investigations to be actioned promptly and accurately.
  • Query resolution through investigation and liaising with appropriate personnel and customers.
  • Process transport requests - Manual, EDI or Pick & Distribution.
  • Allocating stock manually, through EDI or via Pick & Distribution.
  • General office / admin duties carried out within the department.

    Proficient computer skills, including Microsoft Office Suite.
  • Excellent verbal and written communication skills with the ability to interact with internal and external customers.
  • Excellent organizational skills, including the ability to multi-task and prioritize workload.
  • Excellent problem-solving skills and attention to detail.
  • A positive attitude and strong work ethic.
  • Excellent interpersonal skills - building excellent rapport.
  • Managing high volume inbound communications, via multiple channels.
  • Great with detail and a passion for getting things done first time.
  • A team player who is keen to keep learning.
  • Active listening skills.

    At Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day.
    • Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally. If you open your fridge freezer, up to 20% of the products you'll see have passed through a Lineage facility. We support customers who keep our schools and restaurants stocked and supplied as well as working with many of the UK's leading retailers., Why Lineage? We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America. At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain. Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

    The shift pattern would be 7.5 hours per day with 1 hour for lunch worked between the hours of 07:00 and 18:00 Monday to Friday totalling 37.5 hours per week. You would also be required join the weekend shift rota for the department. £25194.00 per annum paid monthly,
  • A permanent opportunity with a direct employer; we will not employ you through an agency.
  • Opportunity to develop a career with a secure and growing company.
  • Monthly Pay at a competitive salary dependant on level of experience.
  • 5.6 weeks annual holiday plus, the opportunity to earn additional holidays each year up to an extra week after 5 years.
  • Free onsite car park.
  • Protective equipment while at work to protect your safety.
  • Social environment with a team who like to support each other to achieve goals, with recognition schemes, site events such as barbecues and shared spaces to enjoy lunch and rest breaks together.
  • Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
  • Preferential rates for loans and savings offered through exclusive access to a credit union.
  • Refer new employees and get generous financial reward through our referral scheme., As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

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