Customer Journey Manager - Jersey, Guernsey or Isle of Man

Alongside the rest of the feature team, the Customer Journey Manager plays a key supporting role in making sense of this insight and factoring it into prioritisation approaches and design choices. You'll be responsible for :

• Understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
• Supporting the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented. Why Lloyds Banking Group We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive What you'll need Customer insights - Understands the different customer data types (e.g., transactional, behavioural, demographic etc.) and how this feeds into the Banks' objective of being customer-centric. Uses experience to complete research and develop insight which can be used by wider Bank functions (e.g., Marketing and Sales). Problem Solving - Creates possible solutions using a variety of methods through own experience, creativity and knowledge of the business and industry. Uses other techniques such as brainstorming, process flows and hypothesis setting. Collaboration - Builds and sustains a network of relationships across the Bank and externally. Manages relationships honestly, addressing differences in a straight-forward and mutual And any experience of these would be really useful Experience is not necessary, however having a passion for the role, a desire to learn and a growth mindset is essential.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.