Customer Service Advisor

As a Customer Service Advisor, your role involves understanding and assessing customer inquiries, providing appropriate advice and solutions, maintaining accurate records, and ensuring compliance with standards. You'll also support colleagues, stay informed about regulatory requirements, and identify sales opportunities., Overall, your focus is on enhancing customer satisfaction and operational efficiency.

For the Customer Service Advisor role, the ideal candidate should have a general understanding of their work area, including how it fits into RMG. They need relevant product knowledge, proficiency in IT skills, effective communication (both verbal and written), and the ability to operate standard office equipment. Familiarity with processes, procedures, and awareness of local regulations impacting their work are also essential., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

• 25 days annual leave plus Bank Holidays, plus a company gift day so you never have to work on your Birthday!
• Additional leave (subject to conditions)
• Life Assurance - 4 x basic salary
• Pension - generous pension scheme
• Free and confidential access to full Employee Assistance Programme
• Annual salary review
• Employee Referral scheme with rewards up to £1,000 per referral
• Employee Well-being initiatives - monthly calendar
• Corporate Social Responsibility events throughout the year
• Sponsorship for study and professional qualifications (up to 5 study days)
• Exclusive access to MSc. Property Management & Investment - De Montfort University
• Payment of annual professional subscriptions such as IRPM, RICS
• Personal interest free Loans for purchases of Bikes, laptops, etc.
• Eye Care discount
• Group portal to a whole host of discounts on gyms, retail, groceries, leisure, electronics and much more.