Customer Service Advisor
Anglian Water Services Ltd, Lincoln
Customer Service Advisor
Salary not available. View on company website.
Anglian Water Services Ltd, Lincoln
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 1 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 5bfa9c82c25442d694f3bb40fb6a01b9
Full Job Description
Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team.
You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more!
- Excellent communication skills
- A high degree of empathy to customer needs and circumstances
- To be confident and passionate about customer service
- To have resilience in dealing with difficult calls
- Experience of working to targets or deadlines
- The ability to use IT systems
- Adaptability and a willingness to learn
Full training and mentoring package to guide you through your new career - Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.
- A further 5 weeks mentoring with experienced agents.
- Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on a Saturday. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. As a valued employee, as well as the above, you'll be entitled to:
- An assistance line for you and your household to support with Mental and Physical health challenges
- Life Assurance (8x salary)
- Personal Accident cover (up to 5x salary)
- 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay
- Yearly bonus scheme
- Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee.
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