Customer Service Advisor

Based in Falmer near Brighton within our clients offices, you'll be responsible for investigating and resolving customer queries and complaints relating to work carried out on behalf of our clients, as well as providing telephone updates to customers on the progress of work. Here are some of the activities that you'll get involved in...

• Respond to customer enquiries and requests via various communication channels, such as phone and email
• Identify and effectively address customer issues in a timely and efficient manner
• Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction.
• Keep the internal system up to date with communications to customers.
• Keep customers up to date on the progression of their works
• Collect, collate and analyse data on customer enquiries and complaints.
  
  That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers., Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively.
An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging situations. Strong problem-solving skills enable the identification and resolution of customer problems efficiently, while adaptability and flexibility are key in managing a wide range of customer enquiries. Excellent organisational skills are important, along with being comfortable with technology, specifically Microsoft Office including Excel.

Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.