Customer Service Advisor

Our Community Service Centre in Doncaster is currently looking for a Customer Service Advisor to join our friendly team and provide support to our Service Users., Our Customer Service Advisors are a pivotal part of the success of the service we provide. From arranging deliveries and collections of equipment with service users to answering inbound calls from Service Users and Occupational Therapists, your role as a Customer Service Advisor will be varied. As well as assisting Service Users, you will also liaise with the Community Equipment Technicians to ensure the service runs smoothly whilst being responsible for providing excellent customer service to our Service users and resolving any issues in an efficient and timely matter.

This role requires strong computer skills and previous experience in customer service roles. Our Service Centre is based in Doncaster and provide equipment and services to service users across the area. Most importantly, you'll have the necessary care and compassion required to ensure our Service runs smoothly, so our Service users receive the best possible customer service.

NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, preventing the need for them to stay in hospital for any longer than is necessary, allowing the NHS to deliver frontline care where it is needed most.

We offer competitive salaries, full training and development for your role, as well as a wide range of benefits. Some of these include :

• 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
• Comprehensive sick pay scheme
• Pension Scheme and Life Assurance
• Exclusive employee discounts, savings and competitions
• Bike to work scheme
• Childcare Vouchers
• Free Parking
• Employee Assistance programme
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