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Customer Service Coordinator

Bovis Homes Group PLC, Basingstoke, Hampshire

Customer Service Coordinator

Salary Not Specified

Bovis Homes Group PLC, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: eff977b32501491c870eab815234cdfa

Full Job Description

  • To address and respond to customer issues in a prompt and organised way.
  • To deliver an excellent customer service, understanding and empathy to our customers.
  • To liaise with internal departments and form excellent working relationships as part of the larger team.
  • To communicate effectively and regularly with colleagues and management.
  • Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • Keep our database system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with the office manager to ensure our KPI's are in line with company guidelines.
  • Learn and at all times adhere to the company Health and Safety requirements.

    Previous experience working within a similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Touch Typing
  • A calm and cheery personality
  • Patience and calmness under pressure
  • A sense of humour
  • Good planning and organisations skills
  • Problem solving and decision making skills
  • A polite, tactful, and assertive attitude
  • Excellent communications skills
  • Good team working skills
  • A commitment to work as required to meet the needs of the business
    • Desirable…
  • 5 GCSE's or equivalent including Maths & English
  • Experience working for a residential house builder ideally within the customer facing environment
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English Grammar

    We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
    • You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

  • Competitive basic salary and annual bonus
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave
  • Competitive contributory pension scheme
  • Life assurance - 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits…

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