Customer Service Supervisor - Weekend Lates

Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI's

• Prepare cover rota's for all UK regions taking remedial action where required
• Monitor notes added to the CRM system by agents for quality and accuracy
• Conduct agent 1-2-1 meetings on a regular monthly basis giving feedback and support where required
• Act as an escalation interface for field colleagues and on-call managers
• Identify areas of improvement within the existing way of working and implement following necessary discussion, We offer you remuneration in accordance with local standards plus benefits. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
  
  You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments