Go to job search

Customer Service Trainee Team Leader

Kier Group plc., Basingstoke, Hampshire

Customer Service Trainee Team Leader

Salary not available. View on company website.

Kier Group plc., Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 8 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f21269341187462482349a84235d5a97

Full Job Description

We're looking for a Customer Service Trainee Team Leader to join our Customer Services Team based in Basingstoke., As a Customer Service Trainee Team Leader, you'll be working within the Customer Service Team, supporting them in day to day operations. Your day to day will include:

  • Being a proactive and responsible manager, taking ownership of the Basingstoke helpdesk region and ability to step into the other team leader roles if required.
  • Working effectively with other Customer Service Team Leaders to ensure an "end to end" service approach is always adopted, avoiding the risk of operational silos developing
  • Day to day liaisons and supervision of the teams, ensuring all processes are followed correctly.
  • Effectively communicating within the team and beyond, developing an open, trusting environment that respects contributions from individuals and recognises successes
  • Knowledge of SLA's and KPI's in line with the contracts and to actively manage the team to meet contractual requirements preventing penalties against KPI's

    You are reliable and have the ability to get on with others, with excellent verbal reasoning skills
  • Planning and organising skills - you have excellent organisational skills and ability to prioritise workloads, planning ahead to mitigate risks in demand or resource challenges
  • You have experience in managing a team to achieve excellent customer service
  • CTC Clearance is required for this role.

    Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
    • Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to join the #constructionrevolution #joinkier

Relevant jobs