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Customer Services Assistant

SSP, Bristol

Customer Services Assistant

Salary not available. View on company website.

SSP, Bristol

  • Full time
  • U
  • Onsite working

Posted 1 week ago, 8 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: b6fe1af2dee74e8b9dd4baf5a60b4800

Full Job Description

  • Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
  • You can claim upto 50 rover tickets for TPE network rail for family & friends.

    Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

    We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently., At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits, We Are Food Travel Experts
    • SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units. Our purpose is to be the best part of the journey. From providing rewarding and fulfilling career journeys for our 37,000 colleagues worldwide to providing great experiences for our customers as they travel, this ethos drives the culture of SSP. Be you. That's how we like it. Great food and drink are diverse by nature. Our food is authentic, creates great experiences and brings people together. The same goes for our DE&I (Diversity, Equity and Inclusion) strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Bring your appetite for opportunity! Learning is a constant adventure, and we're passionate about supporting all of our colleagues in their development. From accredited apprenticeships to senior management training, we have a range of pathways and programmes dedicated to your growth. And with our online academy full of resources, you can learn your way. Benefits of joining SSP: At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
  • Up to 75% discount off on SSP brands during work hours.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
  • Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • Referral Rewards: Get rewarded with £400 for successful referrals.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
  • Travel and Leisure Pass: Duty and Leisure pass for TPE after probation., Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
    • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance Free Meal and Parking while on shifts Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave Culture: We value diversity and inclusion at SSP, and we have a variety of colleague networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more

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