Customer Services Assistant (16 hours, Term-Time only) (Fixed Term)

As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Customer Services Assistant?

This is a term-time only post, working 32 weeks per year, and is fixed-term until August 2025.

The post holder will be working 16 hours per week, during the evenings.

The role can be based at any of our Weston-Super-Mare campuses.

Day to day duties of the role

- To manage and provide outstanding reception services.
- To support with switchboard services.
- Provide all customers with an exemplary experience insuring the college's
reputation as an outstanding learning and training provider.
- Provide clerical support to the College Information Services team as requested.

Team player, committed to working effectively and supportively with others, both
within the department and the wider college.
- Professional, warm and friendly manner with exceptional interpersonal skills.
- Demonstrate a polite, effective and efficient phone manner.
- Exemplary Customer Service skills and commitment to the delivery of a wholly
customer focused service., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Generous holiday entitlement
- 2-week Christmas closure
- Potential for hybrid working opportunities
- Dedicated staff welfare officer and wellbeing champions
- Generous pension scheme
- Local and national staff discounts
- Free parking across sites
- Various staff committees including Equality, Diversity and Inclusion, Autism and
Menopause
- Focus on staff wellbeing
- Wellbeing@weston hub
- Eye care including free eye test and a contribution towards glasses
- Annual staff conference with guest speakers
- Employee assistance programme - available 24/7, 365 days a year
- Training and development opportunities with a focus on progression

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.