Customer Services Co-Ordinator

General Responsibilities

• To help and contribute to the running of the office
• To play a vital role within the Customer Services Team
• To promote and reinforce a positive and professional image of Prime Surfactants.
Specific Tasks
• Processing Sales Orders including order inputting and order acknowledgements, both over the phone and by email
• Generating Picking Lists and Despatch Notes, letting the sample team know what COA's are required.
• Booking transport for customer collections and deliveries
• Working alongside Account Managers with new enquiries, pricing, and general emails
• Visiting customers with Account Managers
• Liaising with the warehouse with regards to customer deliveries, returns and complaints
• The logging and upkeep of customer complaints on the Quality Management Log
• Generating Sales Returns and booking stock back in
• Meeting daily/weekly/monthly deadlines within the Customer Service team
• Filing customer price quotes onto the online system; liaising with the customer and their account manager with regard to pricing
• General office administration., To help and contribute to the running of the office
To play a vital role within the Customer Services Team To promote and reinforce a positive and professional image of Prime Surfactants. Specific Tasks Processing Sales Orders including order inputting and order acknowledgements, both over the phone and by email Generating Picking Lists and Despatch Notes, letting the sample team know what COA's are required. Booking transport for customer collections and deliveries Working alongside Account Managers with new enquiries, pricing, and general emails Visiting customers with Account Managers Liaising with the warehouse with regards to customer deliveries, returns and complaints The logging and upkeep of customer complaints on the Quality Management Log Generating Sales Returns and booking stock back in Logging Visit Reports from the Sales Team Meeting daily/weekly/monthly deadlines within the Customer Service team Filing customer price quotes onto the online system; liaising with the customer and their account manager with regard to pricing Daily use of the Sage/Sicon system General office administration.


• Confidence speaking on the phone
• Organisational skills
• Time Management
• I.T. skills including computer operation expertise within Excel and Outlook, Confidence speaking on the phone
Organisational skills Time Management I.T. skills including computer operation expertise within Excel and Outlook,
• English/Maths GCSE - A-C
• Degree or Equivalent experience in Customer Service is required
• Driving License is preferable