Customer Solutions Analyst

Here at Nestlé, we have a great opportunity to join the Customer Service Team as a Customer Service Analyst based in our Nestle House York Office with the opportunity to work from home part of the time., As a Customer Service Analyst, you will effectively manage the customer request through order flow from request to invoicing. You will drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Customer Solutions flow and manage all type of customer requests by solving any issues or assigning to the correct owner. The key responsibilities will include.

• Receiving, managing, and processing customer's orders.
• Managing queries from internal and external customers.
• Resolving any billing issues that occur.
• Analysing reasons for refusals and contact customers to propose mitigation actions for refusals. Root causing to prevent further occurrence.
• Providing guidance and help with missing documentation to support the Claims Specialist team relating to the returns and refusals acceptance / non acceptance.
• Managing relationships with key stakeholders to ensure the quality and processes are meeting the business and system requirements., We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
  
  We're looking for candidates who have experience of either customer service and/or sales ledger. If you've worked within sales customer administration, accounts receivable, a contact centre or direct sales, this could be the role for you but these aren't essential. Other key skills include:
• A great team working attitude.
• Confidence with building relationships internally and externally.
• The ability to problem solve in a fast-paced environment.
• Excellent written and oral communication skills
• Demonstrating a proactive and resilient can-do attitude.
• A passion for excellent customer service.
  
  Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world's largest food and beverage company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.
We have more than 2000 brands worldwide, from global icons to local favourites, and here in the UK and Ireland we are major player within the food industry. However, at Nestlé it's not just our big brands that matter…. it's our people. In the UK and Ireland, across 20 sites, we employ over 8000 people.

What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.