Data Analytics Lead (Retention)

We're really proud of the culture we've created. We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps. We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. And autonomy and ownership are only possible with clear direction. That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we're as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work. We're so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more. We are looking for a Data Analytics Lead to join our Retention Tribe and take charge of our data-driven efforts. In this role, you will operate as both a Manager and an Individual Contributor (IC), guiding a talented team while also directly driving analyses that inform key decisions around customer retention, product engagement, and lifecycle strategies.

Start Date Expiry Date Salary Posted On Experience Skills Telecommute Sponsor Visa Immediate 26 Jan, 2025 Not Specified 26 Oct, 2024 N/A Collaborative Environment,Sql,Customer Retention,R,Data Analysis,Interpersonal Skills,Python,Soft Skills,Dbt,Data Analytics,Looker No No,

• 6+ years in data analytics, with a focus on customer retention, lifecycle management, or customer success.
• Proven experience leading data teams in fast-growing environments, ideally within a scale-up or tech company.
• Experience with customer segmentation, behavioural analytics, and A/B testing frameworks.
• Demonstrated ability to balance managerial responsibilities with hands-on data analysis as an individual contributor.
TECHNICAL SKILLS:
• Proficiency in SQL for data analysis.
• Hands-on experience with data visualisation tools like Looker.
• Experience with dbt for data transformations.
• Experience working with cloud data warehouses, particularly Snowflake.
• Familiarity with statistical methods and machine learning models applied to customer behaviour analysis is a plus.
• Python (Nice to Have): While not essential, knowledge of Python or R for advanced analytics is a plus.
SOFT SKILLS:
• Strong leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment and manage multiple priorities.
• Excellent problem-solving skills with a customer-centric mindset.
  
  ABOUT MARSHMALLOW
We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we've helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren't even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there's a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we're only just getting started.