Defence Business Services (DBS) MODMO Team Leader

Medallic recognition is of national importance, as there is significant honour in receiving such an award in recognition of service to King and country. The MOD Medal Office team play a vital role in the UK Honours system and maintaining the morale component of the UK Armed Forces and Armed Forces Covenant by ensuring that Service personnel, veterans and their families receive their duly earned medals and awards, dating from WW1 to present day.

Responsible for the day to day operations within one of the medals assessment teams ensuring that all applications for medals ranging from World War 1 to present day (depending on team) are processed, assessed and despatched in accordance with approved criteria and delivered within appropriate timescales to Serving Personnel, Veterans and their Next of Kin.

Line Manager to 6 x AO Medal Assessors., Provide clear and sensitive leadership to maintain morale and the line management of the Assessment team, in addition to supporting colleagues in accordance with Departmental best practice (e.g. ensuring their wellbeing, safety and development needs are met (incl.mandatory learning), plus management of annual leave and case work management.
To proactively manage and directly support the accurate and timely assessment of medal requests and applications, including sample checks of casework to ensure compliance with qualification criteria.
To conduct assessments alongside assessment teams to validate entitlement, responding to approvals, rejections and appeals where appropriate within Performance Indicators and Service Level Agreements.
To provide input to Ministerial Correspondence, Parliamentary Questions, customer queries/appeals and complaints, whilst.ensuring they are dealt with effectively and within the appropriate legislative or department directed time frames.
Monitor performance and act accordingly to improve performance or accuracy issues within the team.
To review and contribute to resolving policy discrepancies or the development of new policy, as the administrative SME for Armed Forces Medallic Recognition
Actively manage and review compliance with MOD Policies, focused around security, data protection and records management (DPA 18/GDPR, JSP 440, Record Retention, etc.).
Proactively review training and supporting material to ensure operational effectiveness.
Promote and reaffirm a Continuous Improvement and Change Management culture to underpin operational delivery.
Support the completion of ad hoc activity required to support MOD policy compliance within the remit of the grade, or for development opportunities
Person specification
Essential

A good understanding of IT as applications are processed through networked PC's using bespoke databases and MS/Oracle based software packages.
Knowledge of MS - excel and word
Desirable:

Customer Service (handling difficult or vulnerable customers)
Working with the Military or Military understanding
Behaviours
We'll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service
Making Effective Decisions
Delivering at Pace
Changing and Improving
We only ask for evidence of these behaviours on your application form

Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
An environment with flexible working options Monday-Friday
25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
Hybrid working where role permits
An opportunity to be considered for Reward and Recognition - £250-£5000 per year
Family-friendly policies including - parental leave and adoption leave
Learning and development tailored to your role
Professional and personal development of skills
A culture encouraging inclusion and diversity
Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
Special paid leave to volunteer up to 6 days per year
A Civil Service pension with an average employer contribution of 28.97%
Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours