Digital Support Coordinator

Competitive Salary + Bonus + Excellent Benefits

Digital Support Coordinator - Ripon - IT

12 Month Fixed Term Contract

So, who are we? We are Wolseley- a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Digital Support Coordinator based in Ripon you’ll be responsible for:  

• Assisting in the delivery of a high level of customer service by supporting customers with website and digital queries
• Being the first point of call for customers, answering customer queries promptly via live chat, email and phone, ensuring exceptional customer service is provided at all times
• Liaising with the website development team to resolve complex issues

This is a flexible hybrid role working 40 hours per week, one day in the office per week. This is a full time role, on a 1 year fixed term contract, Monday to Friday between 07:30 - 20:00 on a rotating shift pattern. You may also be required to work one in five Saturdays on a shift basis.

And here’s what we’d like you to have: 

• Strong customer service experience, ideally within an office setting
• To be confident speaking with customers via phone, email and live chat and dealing with complex issues
• To be able to work to SLAs and deal with customer queries in a prompt manner
• The ability to work within a team and share workload and liaise with wider teams in order to achieve goals

We look forward to receiving your application!

Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!

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