Director, Commercial Account Management

Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS.
Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology, and improving existing processes for the EMEA region. The ideal candidate will be a data-driven and inspiring people leader with strong communication skills and proven experience managing high performing sales professionals.
This is an opportunity to partner with global and local colleagues to contribute to a world class sales culture in an organisation on a phenomenal growth trajectory.
Please note, this is a hybrid role where you'll be required to be in the London office 2 - 3 days-per-week.
As our Director Account Management, you will:

Set a vision, measure, and execute a plan for our AM Commercial Team based in EMEA.
Manage a team of Commercial Account Managers, including but not limited to hiring, supervising, developing and mentoring the team.
Practice what we preach: Focusing on culture and employee experience will lead to great results.
Provide direction and leadership to Account Managers to meet or exceed monthly, quarterly and annual revenue targets, and company objectives.
Work closely with the New Logo, Renewal and Customer Success teams to develop strong partnerships with our Customers.
Promote employee enablement, continuous learning, and feedback
Collaborate across a range of stakeholders including Customer and Regional marketing to maintain strong leadflow for your focus regions
Serve as an escalation point for Customer retention

On a weekly basis, you will:

Meet with your AMs to provide feedback, support, and training
Accurately forecast on a monthly and quarterly cadence to meet and exceed quotas
Track sales team metrics and report data to leadership on regular basis including quarterly business reviews on your regions
Lead weekly and/or monthly meetings with sales team and leadership
Partner with CS leadership to run Customer Facing teams of Coaches and Account Managers
Manage day-to-day performance of Account Managers, identify opportunities for efficiencies.
Recruit, hire, and onboard new account managers
Live the Culture Amp values by being a cultural ambassador during daily business activities, Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
Extended year-end breaks: An extended refresh period at the end of year
Excellent parental leave and in work support program available from day 1 of joining Culture Amp
5 Social Impact Days a year to make a positive impact on the community outside of work
MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if youre interested: we'd love to know how you can amplify our team with your unique experience!
Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

Significant sales management experience
Extensive direct sales experience
Experience at a high-growth SaaS company
Excellent coaching skills; ability to observe, evaluate, and give meaningful feedback

Join us on our mission to make a better world of work.
Culture Amp is the worlds leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the worlds top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.Help make a better world of work.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are