Director UK Delivery

As the Director of UK Delivery, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards.People Management
Establish team goals and provide directions for accomplishing the same
Responsibility for direct reports (1:1s, coaching, reviews, comp, etc.)
Develop "top 2 / bottom 2" plan for direct reports
Foster team culture (regular team meetings, outings, collaboration, etc)

Business Management
Responsible for the assignment & quality delivery of all customer orders within the purview of assigned area
Active participation in the leadership responsibilities & duties as assigned.
Fostering of Enterprise relationships directly related to assigned area

Execution
Ability to manage & troubleshoot orders for assigned area & across Global Delivery
Develop understanding of our processes, capabilities & data
Responsible for process Improvement, automation, and implementing innovations.
Lead & drive initiative that improves efficiency or revenue across the Global Delivery team.
Secure buy-in and agreement from peers on the leadership team and strategic partners.
Direct responsibility for key function of leadership team such as metrics, compliance process, or owner of key responsibility as assigned.

Mentorship and Guidance
Visible & present leader who actively mentors or develops key relationships with associates in delivery teams and across TransUnion & provides guidance / coaching.
Training & growing associate knowledge regarding products & processes, Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget.
Present solutions to senior TransUnion staff and clients/prospects to generate value add campaigns and drive revenue through development of solutions.
Influence internal partners on best-practice approaches gleaned from current and previous experiences.
Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation
Create and present business and technical solutions to senior level management and client/prospect audiences
Represents the business unit to define requirements and business cases for technology solutions.
Ensures the execution of predetermined work assignments that are subject to a moderate level of control and review.
Representing Operations/Delivery in UK governance forums
Experience of working within a regulated environment such as an FCA regulated organisation

A minimum of 10 years of data processing experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results.
Works well in a team setting fostering collaboration and working towards consensus.
Skilled in delivering high-quality output 'On-time' in a fast-paced environment with competing priorities.
Ability to explain complex technical and analytical concepts across any audience.
Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.
Demonstrate the ability to identify opportunities to optimize performance.
Accountable for the performance, growth and results of the delivery teams and owns the employee life cycle. (i.e. hiring, evaluating talent, coaching, performance management, retention, etc.)