Domestic Manager

To lead and be responsible for the efficient, effective, high quality, professional, and co-ordinated operational management of staff within domestic department, Whittington Hospital.
This includes the management responsibility for staff, budgets, training and equipment within areas of responsibility.
To identify changing demand on the service, developing and implementing change as appropriate.
To deputise for the Portering & Domesitc Operations Manager as requested., The post holder will have direct line management responsibility for domestic supervisors and frontline staff. The post holder with liaise closely with counterparts and all members of the facilities management team to ensure their work supports the outcomes and quality expectations of the Trust using a consistent approach to provide the same high quality of services across the Trust.
The post holder will liaise closely with ward and departmental managers for their site of responsibility to ensure services are delivered in line with legislation, service standards, service level agreements and Trust policies and procedures.
The post holder will liaise with: Ward and departmental staff and managers IPC staff at all levels Estates and Facilities colleagues Contractor.
Provide leadership and support to the Head of Portering and Domestic Services, Supervisors and staff to ensure the effective and efficient delivery of operational targets and drive forward further service improvements.
Ensure that all annual Personal Development Reviews (PDR) are carried out for all staff, managing the appraisal process, ensuring all staff are offered the opportunity of a quality appraisal in line with the Trust values and vision.
Finance and budgetary compliance.
Ensure that the service is delivered in an efficient and effective manner within budgetary constraints and in compliance with all relevant legislation and Trust policy., Manage, deliver and maintain a domestic cleaning service that achieves a clean and hygienic patient environment in line with the National Specifications for Cleanliness, Trust best practice policies and procedures
Manage the controlled issue of cleaning materials, consumables, and equipment.
Monitor operational activities of third-party suppliers of services - pest control and washroom services.
Provide advice on methods of cleaning regarding changes in legislation, statutory regulations, working practices and infection control.
Ensure that the risk of healthcare associated infections are mitigated, by ensuring the correct processes and procedures are in place.
Manage programme of cleanliness monitoring and auditing. Develop and manage action plans to rectify procedural failures.
Review available data from activity reports, benchmarks and best practice, analyse to develop and implement service improvements.
Ensure appropriate remedial action is carried out in areas that do not meet the required standards.
Deliver a consistent level of service, achieving set standards and agreed performance.
Contribute to the continual improvement of the domestic service.
Develop policies and procedures to improve service delivery and manage the implementation of these.
Ensure a high-quality service is delivered in an efficient and effective manner, managing costs at all times .
Achieve high (upper percentile) scores related to cleanliness in all patient surveys, PLACE assessments and CQC inspections.
Manage all patient complaints and queries received in line with Trust policy and procedures.
Work as part of the management team and always ensure continuity of service.
Contribute to the continual improvement of the domestic service.
Develop policies and procedures to improve service delivery and manage the implementation of these.
Ensure a high-quality service is delivered in an efficient and effective manner, managing costs at all times .
Achieve high (upper percentile) scores related to cleanliness in all patient surveys, PLACE assessments and CQC inspections.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation