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Duty Manager - Starbucks, Birmingham Airport

SSP, Birmingham

Duty Manager - Starbucks, Birmingham Airport

Salary not available. View on company website.

SSP, Birmingham

  • Full time
  • U
  • Onsite working

Posted 4 days ago, 31 Dec | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 0accc0d934814c588878a4188ad49814

Full Job Description

  • Have previous experience working as a supervisor / team leader / duty manager in a high volume hospitality or retail role.
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

    Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
  • Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
  • PLEASE NOTE, PREVIOUS EXPERIENCE IN A SIMILAR ROLE WITHIN COFFEE AND BAKERY IS ESSENTIAL.
    • If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

    We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. At Starbucks, you'll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job - it's an opportunity to be a barista, artist, and ambassador of our coffee culture.

    Pay rate £13.17 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.67 per hour! Shift Pattern: Scheduled between 2 am and 11 pm, including weekends. Minimum of 35 hours per week.,
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Help@Hand App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more., Free meal on shift
    • Free parking Employee discount

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