EMEA Programme Management Lead

In this role, you'll drive efficiency, consistency, and cost savings across complex projects, serving as the key point of contact for JLL's project delivery services. Your ability to develop tailored strategies, standardize processes, and coordinate cross-functional teams will be crucial in delivering high-quality outcomes. By effectively managing risks, leveraging JLL's resources, and consistently exceeding expectations, you'll build strong, lasting client relationships. This position offers the opportunity to make a significant impact on client satisfaction through your expertise in portfolio management and commitment to excellence.

• Lead the relationship for multiple strategic alliance clients, assisting them in developing real estate strategy linked to their business objectives.
• Demonstrate a highly visible commitment to creating a "one-firm firm" to support program solutioning and meet client needs by partnering with and cultivating positive working relationships with cross-discipline teams and global PDS partners.
• Collaborate with clients on national and global large scale and/or highly complex project portfolios to define program specific goals.
• Develop objectives/desired results and work with the team and other managers to achieve completion.
• Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
• Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
• Develop and oversee management routines to manage portfolio performance and performance metrics.
• Oversee, approve or conduct contract negotiations to ensure profitable business and appropriate pricing for JLL services.
• Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
• Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
• Continuously identify and implement process improvements to enhance complex project delivery and team efficiency.
• Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Inspire Our People You will be expected to demonstrate a commitment to putting the business first, driving change, helping, and inspiring others, and executing tasks efficiently. Leading by example and establishing a strong rapport with team members and direct reports, this role will contribute to and oversee team operations and effectively manage project team members. This includes attracting and retaining talent, succession planning, setting and managing team goals, performance metrics, and KPIs (Key Performance Indicators). As PMO Lead, you will also allocate workloads among team members, considering their expertise, capacity, and project priorities. You will ensure training and development of JLL team members in the skills and understanding of firm procedures, methodology and practices expected for successful program management implementation. Fostering a collaborative and mentoring culture is essential, creating an environment that encourages continuous learning and professional growth within the team. Grow Business This role will be responsible for executing project team strategies, supporting P&L strategies, and positively impacting the business and personal brand reputation. This includes assuming responsibility for achieving specific business development targets that are tied to:
• Managing and expanding selected client relationships
• Developing new relationships
• Identifying sourcing opportunities for new clients
• Contributing to the expansion of new products and services
• Identifying cross-selling opportunities
A deep understanding of JLL's business lines and proactive expansion of services to clients is expected. Additionally, monitoring project plan alignment and profitability is crucial for project success and financial performance.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., We are seeking a candidate who shares our priorities and will be instrumental in influencing and creating new offerings for our clients, exploring new client prospects and expanding the portfolio of program management for our national team in various industry sectors. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys. Team Priorities:
• Deliver strategic solutions for clients to enable them to achieve their real estate portfolio goals
• Actively collaborate across platforms to maximize the value of JLL for our clients
• Develop our people and inspire others
• Support ambitions beyond the workplace
• Harness innovative technology and data to drive change and effective decision making, Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.