Enterprise Resiliency Office Director

This role is responsible for ensuring the organization's ability to withstand and rapidly recover from incidents and disruptions. The role involves developing and implementing comprehensive risk management strategies to fortify the firm's operational resilience, safeguarding critical processes, technology, assets, products and services, to enhance customer trust and confidence. Your Primary Responsibilities:

• Drive operational resilience efforts across the enterprise, including but not limited to: - Documenting critical services and working with collaborators to maintain disruption tolerances and identify potential disruption scenarios. - Handling disruption planning and recovery objectives. - Partnering with Business Continuity colleagues to drive scenario testing, and mock major incident scenarios, to prepare cross functional teams and ensure service resiliency.
• Build, lead, and mentor regional team(s) to run enterprise incident responses, including: - Ensuring alignment between technical and business partners. - Figuring out incident severity and business and/or executive critical issue. - Driving internal and external communication, ensuring that messages are targeted, consistent, thoughtful and prompt for all major incidents. - Coordinating incident root cause analysis and generating post-mortem / lessons learned outputs.
• Maintain relationships with cross-functional business leaders within and across regions to reinforce resiliency and to ensure the ERO understands the resiliency concerns of each business.
• Act as a decision maker on time-sensitive external communications to clients, board, and industry associations on high severity incidents in region.
• Oversee firm-wide enterprise resiliency projects and drive continuous improvement of the ERO's people, processes and tooling.
• Lead and develop ERO team members across region(s) (North America or APAC / EMEA), fostering a collaborative and inclusive team environment to cultivate an inspiring culture.
• Support management of key incident data to support executive level reporting and to provide insights and recommendations to support business decisions.
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.
  
  Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
• Excellent verbal and written communicator who is comfortable navigating legal, technical, and business concepts.
• Competent and confident during a crisis and able to work under pressure.
• Experience defining and leading operational resilience within a complex organization, within the financial services industry.
• Experience running a diverse range and seniority of team members through critical business issues and/or active incidents or crises (e.g., running a client-facing enterprise incident response function).
• Knowledge of derivatives and securities market practices, treasury markets, clearing mandates for financial services participants.
  
  Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Enterprise Services comprises of multiple business platforms including Client Operations, Business Operations, Data Solutions, Digital Solutions, and the Resiliency Office, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end standard methodologies., DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.


• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).