Environmental ASB Administration Officer

Environmental ASB Administration Officer - Grade E

About the role….

An opportunity has arisen to be part of a new team tackling environmental anti-social behaviour and crime in Gateshead, including fly-tipping and waste issues, littering and graffiti. The team will investigate environmental ASB, visit affected areas, identify causes, those responsible and take action.

The role will involve supporting the investigation of environmental crime and ASB, receiving reports, accessing and populating information systems to help to detect the extent, place and cause of issues to aid investigation and to prevent duplication. You will support the team to develop and continually improve the method by which environmental ASB reports can be made, stored, retrieved and monitored. You will be a key contact for residents and other service users in relation to their report, provide advice and support to those affected by or those causing environmental ASB, identify support needs, make referrals and liaise with partners and other services to help to resolve and prevent further problems. You will support the team by producing invoices, creating purchase orders, monitoring debt and producing reports.

Please take a look at the full job profile. It's important that you read it in full and check that you meet the essential criteria.

A bit about Gateshead Council…

We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

You must have knowledge and experience of …

An understanding of what environmental crime and ASB is, and its impact on the community.
Knowledge of the Council's and other agencies role in resolving ASB issues.
Knowledge of a Council officer's role in Safeguarding and data protection.
Experience of engagement with members of the public.
Experience of providing excellent customer care
Of communicating effectively.
Recording and relaying accurate and relevant information in a timely manner.
Agile working with mobile devices such as iPads.
Use of IT devices and MS Office and MS Teams.
Experience of working under pressure, meeting targets and deadlines..

You must have the following qualifications.

5 GCSE's A - C or 9 - 4 including Maths and English or relevant demonstratable experience
Willingness to undertake additional training as required.
Current driving licence, or means to mobility support.

You'll be paid a competitive salary plus additional allowances where relevant.
We'll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
You'll get a generous annual leave package of 26 days annual leave (plus 2 statutory days) for new employees, rising to 30 days (plus 2 statutory days) after 5 years continuous local government service.
You have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
We'll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell