Family Hub Manager

As a Social Work Family Hub Manager you will be based in one of our 7 Community Hubs, you will play a crucial role in working alongside children and their families, helping them to identify and achieve their goals. You will lead and develop an Early Help Multi-agency/disciplinary team offering a diverse range of Family Help services within the community. Working as an Early Help management team, you will provide a high quality, comprehensive service in one of the Family Hubs in accordance with the organisational needs, policy and practices of the Directorate and within statutory guidelines. As a registered and qualified Social Worker, you will also lead the operational management and oversight of Statutory Social Work responsibilities and processes within the locality. This is a great and unique opportunity to lead a team that works directly with families undertaking collaborative work and aiding communities to effect change whilst supporting asset-based community development. Your work will be informed by the Leeds Practice Model, restorative approaches and strength-based practices. Your ability to embed these practices into your daily work will be key to your success., This is a unique opportunity to be part of a new service in Leeds, where your work will have a direct and lasting impact! You'll be part of a supportive, innovative team that values professional growth and the well-being of the communities we serve., Job Purpose: Lead the development and management of a diverse range of Family Help services delivered from one of the Family Hubs, in line with national policy such as the Family Hub Framework. Working as part of an Early Help management team provide a high quality, comprehensive service in one of the Family Hubs in accordance with the organisational needs, policy and practices of the Directorate and within statutory guidelines. Lead the operational management and oversight of Statutory Social Work responsibilities and processes within the locality. Responsibilities:

• Responsible for the Family Hub team, overall performance and contributing to Children's Services and wider priorities through geographically based Early Help services.
• Work closely with schools and other educational settings and all aspects of early help in order to retain and strengthen cluster working arrangements.
• Ensure that the Leeds Practice Model is embedded and work with partners to develop/integrate the hub offer across early help, including the wider partnership.
• Support high quality, evidence-based practice ensuring that the service facilitates high support and high challenge. Enable colleagues and team members to take accountability and make decisions providing advice and guidance when required.
• Support and develop key relationships, both internally and externally including with other teams and agencies supporting children and families. Proactively work with the front door safeguarding hub to support timely decision making and early help interventions.
• Responsible for effective management oversight of the early help provision through a Family Hub and ensure families receive a timely, responsive and suitable service to meet their needs.
• Facilitate group supervision ensuring outcome- based accountability in line with the Leeds Practice Model.
• Deliver individual supervision and appraisal to staff members ensuring continuing professional and workforce development, to include the matrix management model of supervision and line management when appropriate for example in relation to Social Work or commissioned services.
• To lead and manage the team, responding appropriately to employment related matters through a coaching and restorative style of management, providing both high challenge and high support.
• Adopt and utilise approaches to help identify the most vulnerable families and emerging locality challenges by working with partners to develop integrated outcome focussed plans that support improved outcomes.
• Act as an exemplar in the delivery of Early Help keeping abreast of, disseminating and promoting best practice while working with partners in the locality to support workforce development and collaborative approaches.
• Take an active lead in building community capacity and development, promoting community led development and asset -based approaches.
• Prepare and deliver briefings, reports and presentations where required both within and outside of the council.
• Proactively performance manage and quality assure practice with regard to key performance indicators and ensure the effective measure of outcomes as part of a performance framework.
• Prepare appropriate reports and undertake management actions to improve performance, as necessary.
• Contribute to the Supporting Families Outcomes and Outcomes Framework by influencing the early help registration, assessment, planning and review of early help activity and championing the Supporting Families Programme across the partnership.
• Be a visible member of an integrated management team at cluster/area or City-Wide level as appropriate and contribute to departmental, multi agency working groups as required.
• Actively promote the effective use of resources and manage appropriate financial resources within Council Financial Procedures and Standing Orders.
• Pro-actively deliver services to families achieved through successful external funding opportunities and identify/ report upwards where there are gaps in service provision.
• Promote and instigate appropriate use of information technology, processes and systems in service delivery, maintaining records and management information to ensure efficient and effective service delivery.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Actively engage in own professional development and participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills.
• Induct, deploy, supervise and mentor the Hub multi-disciplinary and agency team.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.,
• Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  Are you passionate about making a difference in the lives of children and their families? Do you thrive in a dynamic, community-focused environment? Leeds Early Help Service is looking for a driven, experienced and motivated (Social Work qualified) Family Hub Manager that could be you!, Skill in developing strong links and relationships within communities and third sector partners.
• Ability to support staff to feel motivated and engaged in the values, vision and direction of the service, promoting the values of the Council through appropriate behaviour and professionalism.
• Commitment to change with a proven track record of successfully leading and motivating teams to deliver significant, sustainable service improvements and cultural change.
• A proven ability to demonstrate leadership qualities including the ability to model a reflective restorative approach which facilitates a team culture of evidence-based practise.
• Extensive experience of providing reflective supervision for staff and integrated working including the delivery of group supervision.
• Good working knowledge and understanding of Outcome Based Accountability (OBA), the Early Help Strategy, Leeds Practice Model, restorative practice and Child Friendly City priorities.
For this role, the post holder will be required to be registered with one of the four UK Social Work regulators and have a minimum of three years post qualifying Child Protection experience., Qualifications Level 5 Qualification in a related field and/or a relevant professional qualification e.g. Social Work, Youth Work, Mental Health Teaching, Probation, as well as extensive experience in this area of work. Also a Management qualification or equivalent transferable skills. The Family Hub Manager (Social Work) will be required to undertake Social Work statutory responsibilities and processes. For this role, the post holder will be required to be registered with one of the four UK Social Work regulators and have a minimum of three years post qualifying Child Protection experience. Essential requirements It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
• Able to work flexibly across different work locations and areas as appropriate.
• Demonstrable strong focus on delivery of results against challenging targets
• Proven ability to demonstrate leadership qualities including the ability to model a reflective restorative approach which facilitates a team culture of evidence-based practise.
• Proven ability to manage performance of the team across a range of agreed indicators and undertake management actions to improve performance as necessary and set clear objectives for the review of individual and service level performance.
• Able to support staff to feel motivated and engaged in the values, vision and direction of the service, promoting the values of the Council through appropriate behaviour and professionalism.
• Experience of day-to-day management of teams/staff including dealing with employment policy related matters such as performance, recruitment, grievances, disciplinary and improving attendance etc.
• Manage competing priorities whilst delivering on a range of service objectives and adapting to changing circumstances.
• Able to work effectively as part of a team and to demonstrate organisational and time management skills prioritising own and team's work to meet conflicting deadlines.
• Proven ability to work towards the outcomes set out within the Leeds Early Help strategy.
• Proven ability to think strategically and to analyse data sets and other complex issues.
• Excellent written and oral communication and presentation skills with the ability to develop, communicate, persuade and gain ownership of a clear vision and direction for Leeds Children's Services.
• Proven ability to develop personal and professional credibility with partners and stakeholders and develop strong working relationships.
• Able to provide a strong commitment to high-quality cost-effective services and local democracy embracing social inclusion, diversity and equality of opportunity.
• Proven ability to challenge poor practice and use research to inform high standards of excellence.
• Able to demonstrate skills in risk management including the ability to identify indicators of risk and the preventative actions that will be required to address them.
• Able to analyse complex situations and make timely, considered decisions.
• Able to manage workloads and supervise workloads of others.
• Able to prepare and present clear and concise reports on complex organisational issues.
• Proven ability to manage relationships with Elected Members
• Knowledge required of good practice in relation to Early Help, professional practice and safeguarding.
• Good knowledge and understanding of legislation, guidance and practice relevant to Children's Services including Statutory Services.
• Knowledge of current Social work best practice, professional practice and legislation.
• High degree of political awareness and sensitivity allied to outstanding negotiation and interpersonal skills.
• Good working knowledge and understanding of Outcome Based Accountability (OBA) and Restorative practice including the Leeds Practice Model.
• Good understanding of involvement of children, young people and families in Service design and governance arrangements.
• Understanding of commissioning and contracting processes including matrix management arrangements.
• Good working knowledge and understanding of Outcome Based Accountability (OBA), the Early Help Strategy, Leeds Practice Model, restorative practice and Child Friendly City priorities.
• Proven track record of successful delivery of services to children and families contributing to the improvement in their outcomes.
• To have a minimum of 3 years post qualification child protection experience.
• Proven track record of successfully leading and motivating teams to deliver significant, sustainable service improvements and cultural change.
• Experience of monitoring and evaluating services including inspection processes leading to improved outcomes for children and young people
• Extensive experience of providing reflective supervision for staff and integrated working including the delivery of group supervision.
Essential Behavioural & other Characteristics
• Demonstrate a positive approach and commitment to providing training and development for your staff.
• Can-do attitude, solution focused and able to win hearts and minds.
• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
  
  If you're ready to take the next step in your social work career and make a real difference, we'd love to hear from you. Join us in shaping the future of Leeds Early Help Service and support families to build brighter futures. Please complete the online application form.