Field Service Engineer

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The Position Field Service Engineer A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche. Roche Diagnostics presents an exceptional opportunity for you to enhance your skill set while providing direct support to our esteemed customers, as an integral member of the Central Customer Centric Field Support Team in the UK. This role offers the possibility of field-based assignments or focusing on a designated customer base. The Opportunity Ideal Location North Lincolnshire, and Mansfield. Based in the Central Field Support Region of the UK, you will be at the forefront, delivering electro-mechanical hardware support encompassing routine proactive/reactive tasks, technical training, customer upskilling, and ensuring meticulous administration and regulatory documentation upkeep. You will demonstrate a keen interest in advancing your comprehension of information solutions and the application of Roche biochemistry and immunoassay products. Key responsibilities include fault troubleshooting and resolution, preventive maintenance, and generating reports to enhance efficiency across each site's Roche product array. Key Responsibilities:

• Deliver electro-mechanical hardware support, including routine proactive/reactive tasks and technical training.
• Ensure meticulous administration and regulatory documentation upkeep.
• Troubleshoot and resolve faults, conduct preventive maintenance, and generate efficiency enhancement reports.
• Maintain seamless delivery and uptime of service offerings across assigned sites.
• Collaborate with peers and key stakeholders to ensure a harmonized "sales-service" alignment.
• Attend customer review meetings to discuss key accomplishments and objectives achieved.
• Ensure optimal operational efficiency in core service activities.
Who you are
• Educational Qualifications: Ideally holding a degree or equivalent qualification in Electrical/Mechanical Engineering. Exceptionally qualified candidates with equivalent experience at the HNC/HND level are also encouraged to apply.
• Experience: Significant experience in the IVD industry and a track record of implementing top-tier support.
• Skills: Robust analytical skills, self-motivated, excellent troubleshooting capabilities, and the ability to work under pressure within a close-knit team environment.
• Attributes: Resilient, tenacious, driven by surpassing customer expectations, and capable of fostering growth through training, coaching, and mentoring.
Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.


• Educational Qualifications: Ideally holding a degree or equivalent qualification in Electrical/Mechanical Engineering. Exceptionally qualified candidates with equivalent experience at the HNC/HND level are also encouraged to apply.
• Experience: Significant experience in the IVD industry and a track record of implementing top-tier support.
• Skills: Robust analytical skills, self-motivated, excellent troubleshooting capabilities, and the ability to work under pressure within a close-knit team environment.
• Attributes: Resilient, tenacious, driven by surpassing customer expectations, and capable of fostering growth through training, coaching, and mentoring.
  
  Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters., At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to aaa1_