Field Service Engineer - Johnson & Johnson Orthopaedics

The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of DePuy Synthes equipment. What you will be doing:

• Servicing throughout the UK ideally located in the midlands areas.
• Independently and proactively liaise with customer and service co-ordinator to schedule and perform required preventive maintenance visits and engineering updates (ECN's) as required.
• Perform preventative and routine maintenance on returned equipment in a professional manner
• Cover service center activities in absence of technicians
• Support sales demonstration of VRAS robotic systems
• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance whereby allowing DePuy Synthes to meet and exceed the company's financial goals and performance metrics.
• Ensure total customer satisfaction therefore facilitating renewals of existing service agreements working with Sales representatives if needed to secure these renewals.
• Promote the growth of DePuy Synthes by partnering with Sales Consultants actively identifying potential sales leads. Communicate regularly with Sales Consultants regarding these leads and any customer satisfaction issues.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments
  
  What you will bring:
• Strong experience as a technical field service in life services
• Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instruments
• Proficient in IEC electrical testing regulations (IEC60601-1 & IEC62353)
• Good practical knowledge of Visualisation systems
• Good understanding of hospital access and hospital operations
Core competencies required for this role:
• Working knowledge of Windows operating systems and office applications required.
• Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.
• Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
• Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
• Demonstrated knowledge of robotics or highly complex product; knowledge of capital equipment preferred
• Proven track record of working independently, making critical decisions with very limited direction
• Multiple project and time management skills
• Knowledge of the surgical orthopaedic industry is preferred
What type of mark will YOU make?

J&J Family of Companies Field Service Engineer - Johnson & Johnson Orthopaedics in Leeds, United Kingdom Johnson & Johnson MedTech is currently seeking a Field Service Engineer to join our national team responsible for UK North supporting the VRAS Robotic system. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong., By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world's healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there's no end to the lasting impact we can make together. And that changes everything. What's in it for YOU? It's important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.