First Line ICT Desktop Technician

An exciting, permanent, opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park, Worcester. The role of the 1^st Line ICT Desktop Technician is to provide generic first contact support to HWFRS users. The post holder will assist the IT Help Desk service with the Logging of support tickets and diagnosis, general support, generic troubleshooting and general administration. As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 2nd Line Senior Technician roles.

The ideal applicant will have the following experience and knowledge: - Experience in general modern office administration using ICT. - Experience in supporting a range of ICT services in a business environment incorporating the use of a helpdesk ticket system. - A good working knowledge of the Microsoft Windows desktop platform. - Experience in creating and administering user accounts and user groups within Microsoft Active Directory. - A good working knowledge of Microsoft Windows file and folder system and permissions. - Practical knowledge/understanding of desktop computing. - An understanding of good practices relating to an ICT environment. - A pragmatic approach to problem solving. - Good time management skills and the ability to work to deadlines, and the ability to display initiative and work without supervision.

Every day we're helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don't see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service., Hereford & Worcester Fire and Rescue Service is responsible for providing day-to-day fire and rescue services across the two counties of Herefordshire and Worcestershire. Our stations are staffed by a mix of 'wholetime' firefighters - operating on a full-time basis and providing an immediate response - and 'on-call' firefighters who work and live in their local communities and respond to emergency calls whenever they are needed. There are many interesting career opportunities with us, in Fire Control or one of our specialist support staff roles as well as being a firefighter.

• 25 days annual leave entitlement increasing to 30 days after five years' continuous service (plus bank holidays).
• Access to a local government pension scheme.
• Flexi-time scheme allowing you to have an element of flexibility over your working hours.
• Free On-site parking.
• Staff support networks.
• Emergency Services Discounts.
• Onsite canteen available.
• Landscaped surroundings.
We recommend you read through the candidate guidance notes before starting your application. The closing date for applications is 23:59pm on Sunday 3^rd November 2024. Interviews to be held week commencing 11^th November 2024.